Returns & Refunds
Effective Date: October 12, 2026
At Nora’s Locs & Braids®, we are committed to providing quality hair products while maintaining strict hygiene, sanitation, and customer safety standards.
ALL HAIR PRODUCT SALES ARE FINAL. NO RETURNS, EXCHANGES, OR REFUNDS ARE ACCEPTED FOR CHANGE-OF-MIND PURCHASES, SUBJECT TO APPLICABLE LAW.
1. Final Sale Policy
All hair products, including hair extensions, braiding hair, loc extensions, wigs, hairpieces, hair accessories, and hair and scalp care products, are sold on a final-sale basis.
We do not accept returns, exchanges, or refunds because a customer:
- Changes their mind after purchasing.
- Selects an incorrect color, length, texture, size, style, or quantity.
- Decides the product does not match their personal preferences.
- Finds a similar product elsewhere at a lower price.
- No longer needs or wants the purchased product.
- Fails to review the product information or request clarification before purchasing.
These restrictions apply to both opened and unopened products, except where applicable law requires otherwise.
2. Health, Hygiene & Customer Protection
Due to the personal nature of hair products and the potential for contamination, we maintain a strict no-return and no-exchange policy.
This policy helps protect customers from the risks associated with previously purchased or handled hair products.
Products purchased by customers will not be accepted back into inventory for resale.
3. Customer Responsibility Before Purchase
Customers are responsible for reviewing product descriptions and confirming their selections before completing payment.
Nora’s Locs & Braids® provides reasonable pre-purchase assistance, including answering questions through text messaging and sharing additional product pictures when requested and available.
Customers are strongly encouraged to verify the product’s color, length, texture, style, quantity, and suitability before purchasing.
Colors and appearances may vary slightly due to lighting, photography, screen settings, and natural product variations. Such variations do not automatically constitute a product defect or misrepresentation.
4. Damaged, Defective, or Incorrect Products
Our final-sale policy does not eliminate rights provided under applicable consumer protection laws.
If a customer receives a product that is defective, damaged upon delivery, materially different from its description, or incorrectly supplied by our business, the customer should contact us promptly at noraslocs@gmail.com.
Customers are encouraged to provide their order number, a description of the issue, and clear photographs of the product and packaging.
We may request additional reasonable information to evaluate the claim.
Where required by applicable law, an appropriate remedy will be provided, which may include replacement, refund, or another legally permitted resolution.
Customers should contact us before sending products back so that we can provide appropriate handling instructions.
5. Order Cancellations
Requests to cancel an order must be submitted as soon as possible.
Once an order has been shipped or collected, cancellations for change-of-mind reasons will not be accepted.
Cancellation and refund rights required by applicable law, including those involving shipment delays or unfulfilled orders, remain fully applicable.
6. Payment Disputes
Customers are encouraged to contact Nora’s Locs & Braids® directly regarding any purchase concerns so that we have an opportunity to review and resolve the matter.
We reserve the right to provide relevant transaction records, receipts, product descriptions, customer communications, delivery confirmations, and acknowledgment of this policy when responding to payment disputes.
Nothing in this policy restricts a customer’s lawful right to dispute a transaction with their payment provider.
7. Policy Acknowledgment
By completing a purchase, customers acknowledge that this refund, return, and exchange policy was made available to them before payment.
Customers are responsible for reviewing the policy and product information before purchasing.
No verbal statement or informal communication changes this policy unless an authorized representative of Nora’s Locs & Braids® expressly agrees to the change in writing.
8. Applicable Law
This policy shall be interpreted in accordance with applicable federal and state laws.
Nothing in this policy is intended to waive, restrict, or exclude consumer rights, statutory warranties, or legal remedies that cannot lawfully be waived.
If any provision is found unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
Contact
Nora’s Locs & Braids®
Nora’s Locs & Braids LLC
26 Syracuse Rd, Nashua, NH 03064
Website: www.noraslocs.com
Email: noraslocs@gmail.com
Telephone: 978-967-0957
PLEASE REVIEW YOUR PURCHASE CAREFULLY. ALL CHANGE-OF-MIND SALES ARE FINAL.